The top 5 things to think about before purchasing an office headset

Anyone who speaks on the phone for an extended period needs a good headset, but picking the right one for your staff members is not always easy. There are several factors to take into account, such as comfort and style, sound quality, robustness, connectivity, adherence to safety and health laws, the type of working setting, and other features. Because contact center employees spend nearly all of their working hours on the phone, the type of headset they use is crucial. When choosing an office headset, a few things to keep in mind are:

Compared to cordless

Employees in contact centers must take calls while using computers to acquire information. They can comfortably utilize wired headsets as long as the cord is positioned for ease, such as the "fast disconnect" option since they don't need much freedom of movement. Nevertheless, people who travel a lot, such as managers of contact centers, must use wireless headsets. If you want the mobility that cordless headsets provide, check that it has a good range of roughly 50 meters from the base and that the volume control and mute buttons are conveniently located.

Voice-tube versus noise-canceling microphones

Although you might wish to get a set that is tailored to your noisy or quiet area, some headsets come with both features for use in different types of scenarios. In busy, active offices, noise-canceling microphones are the best choice since they reduce background noise and improve listener comprehension. On the other hand, the voice tube is perfect for everyday settings because it guarantees crystal-clear sound delivery even in quiet ones. Additionally, because they are replaceable, they offer superior hygiene.

Inaudible Shock

An April 2006 revision to the European Noise Exposure Directive mandates that contact centers maintain a noise level of 80 dB, yet a recent survey indicates that 21% of UK centers exceed this limit and another 43% are relatively close to it. To protect your employees and avoid costly settlements or legal expenses from "freak" situations, you should not only purchase EU-compliant headsets, but also those that feature acoustic shock protection—protection against high-intensity bursts of sound.

Binaural vs. Monaural

The decision between monaural and binaural headsets is primarily a matter of personal preference for many people. A single earpiece allows the user to hear phone calls while also listening to coworkers, allowing them to be aware of what is going on around them. While monaural headsets allow you to be aware of your surroundings while making calls, binaural headsets allow you to focus completely on the call. They can be employed in noisy locations since they "shut you off" to the outside world, reducing ambient noise in the call center.