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Bluetooth VS DECT - Which headset is best for your business?

Views: 3     Author: Hatton     Publish Time: 2023-02-01      Origin: Site

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Bluetooth VS DECT - Which headset is best for your business?

What exactly are Bluetooth and DECT?

Bluetooth, which was first invented in 1994, has become a technology that we have been familiar with, particularly in the last 10-15 years, corresponding with the emergence of smartphones. Most of us now use Bluetooth to link our smartphones to a home music speaker or wireless headphones when we're out and about. Bluetooth, in a nutshell, is a short-range radio frequency that allows two or more devices to share data and connections.


DECT, or Digital Enhanced Cordless Technology, as it is officially known, was originally published in 1992. Originally intended to give a simple and dependable cordless phone solution. Traditionally, signaling is what permits cordless landline phones to connect wirelessly with one another. Every DECT system requires at least one main base and at least one wireless signal receiver. With headsets, this implies that the base unit will connect to your device (e.g., computer) via cable, and the headset will then be able to be used wirelessly, receiving a signal from the base unit.


headset


Security

With most organizations transitioning to a web-based softphone system, security is becoming increasingly crucial when dealing with sensitive data and client information. According to reports, cybercrime-related attacks have surged by up to 600% in the last several years, demonstrating to many firms that security is a critical concern.


When comparing the two technologies, DECT headsets can provide much more security than Bluetooth. DECT employs a three-step security procedure that includes validating security connections between the headset and the base unit as well as guaranteeing that voice data is encrypted, rendering it unusable by a potential eavesdropping party.


Bluetooth provides a similar first validation during pairing, and because the signal range is less (which we will discuss further later), it reduces the possibility of outside interception. In addition to the continually altering working frequency, which adds a degree of protection. When the two systems are compared, however, the DECT system comes out on top.


Compatibility

Bluetooth, as we all know, is the industry standard for connecting to our numerous electronic devices daily. Whether it's headphones, laptops, or desktop computers. Most, if not all, gadgets now include Bluetooth capability, allowing for a seamless connection from the device to the headset. This is a simple process that takes only a few seconds and requires only two devices. Another benefit is that you can register up to eight devices to your headset and connect two of them simultaneously. It is especially useful if you use both your phone and your laptop during the workday because you can switch effortlessly without having to alter the headphone settings.


DECT, on the other hand, necessitates a little more effort to pair. Because the technology isn't as easily available on devices like laptops, etc. As a result, the DECT setup requires both the headset and the base station, which serves as a beacon for the signal. In theory, the connection is made between the headset and the base unit, and then between the base unit and the computer. Instead of Bluetooth, which already employs a device as a beacon, such as a phone or a laptop. This means that DECT headsets can connect to computers and landline phones since they have a connecting connector for the base station, but they cannot pair with mobile phones. Finally, unlike Bluetooth, which can connect to up to eight devices simultaneously, the DECT headset can only connect to one at a time, making it difficult to switch to another device. Bluetooth has the advantage for users who want to pair a headset with their laptop as well as their phone, for calls or even music listening!


Call Range and Quality

Finally, the range is a crucial factor based on the architecture and business model. Although the DECT configuration requires a separate base station, which makes it less adaptable, it has a far larger range than a Bluetooth variant. You can move up to 55 meters away from the base station and still maintain a call as if you were only 1 meter away. A Bluetooth model, on the other hand, is far more constrained, with only a 10-meter range. Of course, this isn't necessarily as significant, because most Bluetooth headsets used in an office environment will never need to travel more than a few meters from their desk.


Both connection options provide an incredibly high standard of calling quality. However, in a larger office with a higher number of employees in the same room, we would recommend DECT. If you've ever used Bluetooth headphones, you've probably noticed that if you're in an area with a lot of Bluetooth devices, it might occasionally cause some interference. DECT signaling enables better steady call quality with no interruption when numerous users are in the same room. This is important in industries such as call centers, because not only do you have a big labor base in the same area, but call quality is critical to the business.


Verdict

As you may expect, both connection options will operate effectively in a regular office. When balancing the advantages and negatives, we would recommend DECT headsets for contact center-type environments that deal with sensitive client information. This is owing to its enhanced security system and ability to maintain call quality and connectivity in a crowded office. Bluetooth, on the other hand, is the most popular headset type and is best suited for a more traditional office environment, hybrid, and working from home. We can provide all kinds of headsets you need, please feel free to contact us.

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