How To Choose The Correst Call Center Headset?

In a call center or marketing center project, call center headphones are gradually valued by customers, hoping to play a reference role in selecting headphones. The work of the seated staff is mainly to communicate with customers through customer service earphones and telephones, so as to realize customer service or marketing functions, transmit company information and continuously improve customer satisfaction.

As the name implies, the call center headphones are a two-in-one communication tool of headset and microphone. The microphone is used for outgoing calls and the headset is used for answering. Some people think that the technical content of headphones is relatively low enough to be used casually. In fact, this is inappropriate. For heavy users of headphones (such as call center agents), the design and quality of call center headphones are very important.

1. Improper selection and use of call center headphones will usually lead to the following adverse consequences:

1) For the company, Poor quality call center headphones will increase the operating costs of the company and cause ineffective communication.

2） For seat personnel, using low-quality headphones will seriously affect the hearing and health of seat personnel.

2. There are several main requirements for call center headphones:

1) Comfortable to wear

If the ergonomic structure of headphones is not designed properly, wearing them for a long time will make the seat personnel feel very uncomfortable, which directly affects their work efficiency and mood. So it is important to select a comfortable headset with mic for call center.

2) Clear Voice

Call center customers may be in various environments, some quiet, but some noisy, such as on the road or in restaurants, especially for many customers. We need a good headphone system to filter out the background noise.

3) Hearing Protection

Hearing is the same as vision and cannot reduce the damage for life. Employees are exposed to noise for a long time. If there is no proper way to protect them, their hearing will be greatly damaged. It may cause earache at first, and then hearing loss. With age, hearing will be much lower than the standard level. Using professional call center headphones can protect employees' health.