Common Problem Solving Method For Call Center Headset

It is inevitable that some problems may occur during the use of the call center headset. The common causes are as follows:

Problem 1： The call center headset is not working at all

1. Check and confirm that the headset with mic for call center is correctly connected to the phone adapter.

2. Confirm that the battery in the phone adapter is installed properly.

3. Refer to the operation manual to confirm whether the phone adapter is adjusted to the corresponding compatible position.

4. Check whether the headset/handset adjustment button on the adapter is in the position of the call center headset.

Problem 2: The voice of the call center headset heard by the customer is low or distorted

1. Adjust the receiver volume adjuster on the desk phone headset adapter;

2. Through the phone adapter battery indicator to confirm whether the battery still has power.

Problem 3: The customer cannot hear clearly or feels that the sound of the call center headset is clear

1. Make sure the microphone of the call center headset is in the correct position. That is, the correct position of the microphone is horizontally (about one inch) between your mouth and chin.

2. Adjust the microphone volume on the adapter or adjust the microphone type on the adapter.

Problem 4: When using the call center headset, we both hear a sound similar to “buzzing” with the customers.

Solution: Look over the operation manual to check whether the compatibility adjustment switch of the phone adapter is adjusted to the corresponding compatible position.